At Ama Allure limited, customer satisfaction is our utmost priority as we offer refunds, replacement of unwanted or defective products that you have previously purchased from us. This Refund Policy (the “Policy”) informs you about your right to return and receive a refund for products purchased on our website as well as describes the procedure, rules and guidelines relating to the return and refund for the products purchased on our website.

Please read this Policy carefully to understand your rights and also understand the requirements for the return and refund.

1. RETURN AND REFUND POLICY

We offer returns, refunds and repairs of damaged products according to the provisions of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund, replacement, or repairs.

We also offer refunds for Services purchased on website according to the terms and conditions of this Policy.

2. REFUNDS

We may offer refund for products purchased if:

• The Product delivered to the customer has a manufacturing defect.

Customers may be eligible for a refund provided that:

• The product is returned in its original packaging.
• The product remains sealed and unused.
• The product must not be damaged or broken at the time of return.
• The product will be returned with the receipt issued for its purchase.

Other conditions of return are as follows:

• The customer completes a complaint form available either via the website, email or support ticket and in not less than 48 hours after receipt of goods and submits an original payment slip.

We reserve the right to reject the return and refuse to grant a refund if the conditions stipulated herein have not been satisfied.

Any claims for a refund must be made within: 48 working hours of receipt of the product or services.

3. EXCEPTIONS

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

• You received what you ordered, but simply changed your mind about the product or service.
• You misused or mishandled the product in such a way that caused damage to the product.
• You were aware or notified of the problems with the product or service before making the purchase.
• You did not like your purchase or realized you had no use of it.
• If you received the product or service and failed to make a report within one week from the date of receipt.

4. DAMAGED PRODUCTS

If you discover that the product you purchased from us is damaged during delivery:

• report the damage to us immediately upon discovery;
• ensure that that the damaged product is returned in the same condition and packaging it was when it was received;
• we will organize for the repair and/or replacement of the damaged product provided the damaged product is returned within the following period: 3 working days following your receipt of the product.

5. RETURN SHIPPING

For all cases of refund on products, it is our policy that customers will bear all shipping costs or other costs associated with the return of the products.

If the product is being returned for repairs or an exchange, we will bear the shipping costs and organize for the shipping and transportation back to the customer.

6. HOW TO RETURN PRODUCTS

Products may be returned as follows:

• Fill a return form on our website/ email/ support ticket indicating customers name, address and products purchased. We shall then verify the complaint and give feedback.

Products may be returned within: 3 working days following your receipt of the product.

Returns are to be sent to the following address:

• 26 Fubara Dublin Green street, SPG road, Lekki, Lagos state, Nigeria.

Refunds are issued at our discretion as we may reject, grant a refund, replace or repair damaged products.

7. CONTACT US

For inquiries or comments regarding this Policy, we may be contacted at: AmaAllure23@gmail.com